Data Deletion Policy

Email info@theavelive.com with the subject line Data Deletion Request. Include the Service you used, the email address or phone number associated with it, and the type of information you want deleted. Do not send passwords, verification codes, payment-card details, or government identification by email.

We verify requests before acting to protect account security. We will acknowledge a verified request and process it within 30 days when feasible, or explain any lawful extension, exception, or additional verification required.

Where applicable, we delete or de-identify account profile data, challenge progress, challenge submissions, private proof uploads, marketing subscriber records, and other information that is no longer needed. A challenge-account deletion request includes associated Supabase authentication data and private storage objects where technically available to us.

• Creators submissions, 24 months from submission.
• Ambassador program records, 24 months after participation ends.
• Challenge accounts and phone numbers, 12 months after last participation.
• Careers and job applications, 12 months from application.
• Video surveillance footage, including face recognition used for security purposes, 30 days unless preserved for an incident or legal requirement.
• Reserve booking records, 24 months after the event date.
• Analytics and technical logs, provider defaults, not exceeding 24 months.

DICE ticket accounts and other third-party accounts may require a separate request directly to that provider. We will delete information in our control and coordinate with processors where required by contract or law.